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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I sincerely appreciate the people from front office to Dr. Smith. They are all very nice and seemed to make an extra effort to put me at ease and tolerate my teasing with them. Dr. Smith is absolutely wonderful. Thanks for your kindness and excellent treatment."

"I'm a very tough former Districit Relief TrManager, I notice everything. I'm also a former CNA. YOU RUN A TIGHT SHIP. I felt I was in the best hands possible for both procedures done in same week to be done safely, correctly and thoroughly."

"This experience was 1000% better than being at the hospital! Not only was it easier to navigate, but everything was fixed in 1 visit that needed to be fixed. I am so thankful for this facility and Dr. Smith! She truly cares!"



"From check in to exit everyone was extremely professional, capable and cordial. Cannot imagine a better experience."

"Everyone from the front desk to being discharged was very helpful, informative and caring. the nursing staff was very caring for my comfort (even warmed a blanket for me as I was so cold) and took the time to tell me about everything she was doing and why. I have no complaints of anything or anyone at this facility."

"Have always been very pleased with the care I received. Blount County is very fortunate to have a facility with such quality of care. Thanks."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.