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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everything was awesome. Had 100% confidence that everything would be professionally done 5 minutes after I met your team. They are THE BEST! "

"All the people are fantastic & it was such a pleasure talking with each one. They made you feel comfortable and in some cases had you laughing. Overall great people and very caring."

"I appreciate the professionalism and kindness shown me by everyone. My initial visit with Dr Coffee was informative and caring. Prep instructions were so easy to follow after a great explanation from a member of the office staff. The staff who ran my procedure treated everything with dignity and warmth."



"I sincerely appreciate the people from front office to Dr. Smith. They are all very nice and seemed to make an extra effort to put me at ease and tolerate my teasing with them. Dr. Smith is absolutely wonderful. Thanks for your kindness and excellent treatment."

"Dr. Isaac Cline was very nice and professional. The anesthesiologist and nurses/staff were as well. I was made physically and emotionally comfortable and I have nothing but positive things to say about the experience."

"Everyone was super at the facility. I felt welcomed and at ease and the procedure was easy. I would definitely recommend the facility to anyone."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.